Bilingual Logistics Coordinator

• Revise shipment instructions and quote once received and request information missing if needed.
• Respond to emails in a timely matter.
• Handle shipments as per Executive instructions following The Fence.
• Create shipper, consignee, and vendor in the system.
• Open the CONSOL for all shipments in CW1.
• Enter data on all fields.
• Complete & update milestones.
• Collect payments as instructions in place if the customer is PIA (before handling) or COD (before releasing freight)
• Schedule daily pickups with several vendors.
• Follow up on pickups and deliveries during transit until freight arrives at destination.
• Verify shipment documentation and confirm that cargo (quantities) matches the commercial invoice or packing list and Bill of Ladings.
• Filling AES if shipment value is over $2,500.
• Request Electronic Export Declaration authorization to customer and shipper.
• Filing AMS for shipments moving to the United States territory
• Request bookings as needed.
• Generate shipment documentation and send pre-alert to the ocean, airline broker, and customers from CW1. (AWB, MBL, HBL, Delivery Order, Pickup Orders, Pre alerts, AN)
• Follow up until cargo arrives at the destination and update the customer.
• Notifies the customer of shipment delays and provides updates related to the shipment.
• Request a commercial support quote once the Logistic Coordinator receives the pre-alert from WCA/Agents (offices that apply)
• Revise consignment instructions when providing services to WCA for all appropriate offices.
• Send loading plans with booking and instructions to the warehouse in compliance with the cut-off in place.
• Assist the WHR in identifying unknown cargo when needed.
• Send OHR to the customer as needed and requested, depending on the account, as customer requirements
• Upload shipment documentation on eDocs accordingly.
• Request interchange to vendors that provide drayage service to confirm charges as chassis and demurrages.
• Request invoice to the vendor, enter costs associated with shipments and Vendor references to avoid discrepancies.
• Invoice shipments or provide cost sheets to the billing clerk following corporate instructions.
• Send invoice to customer with all backups by creating Billing Pack out of CW1.
• Revise carrier BOLs once the cargo is delivered or picked up to report shortage or damages.
• Follow up on POD by reviewing the POD and reading customer notes, if any. The CSA needs to work, solve, and escalate if there are notes.
• Upload PODs to CW1.
• Respond to discrepancies in a timely matter.
• Open disputes with vendors and assist the corresponding department in solving disputes efficiently and as fast as possible.
• Manage document transmission of the Government of Puerto Rico Treasury (i.e., Hacienda) for domestic shipments when applicable.
• Follow up with customer storage charges if applicable.
• Notify volume changes to the direct Supervisor and sales representative.

• Notify the customer/sales representative of short or damaged cargo upon arrival.
• Notify the claims department of any damage to cargo and include supporting documentation.
• Responsible for managing several on-hand reports.
• Solve situations and problems in a timely matter.
• Report and document any irregularities to the Supervisor immediately.
• Performs other related duties as necessary or assigned.

Education and Experience:

• At least one year of Logistics or freight forwarding experience is required.
• At least one year of direct customer service experience.
• At least one year of experience in logistics and supply chain management software (CW1)
• A college degree is not required but is preferred.

• Excellent written and verbal communication skills in English (required) and Spanish (preferred but not required).
• Good management and organizational skills.
• Strong problem-solving skills.
• Able to collaborate in a team-oriented environment.
• Multi-tasking abilities.
• Able to work under pressure.