Booking Operations Support Specialist

New
  • Location
    Cincinati, California
  • Job type
  • Salary
    $ 16.25 - $ 17.25 / Hour
  • Category
    Business Operations and Management - Administration

Great Company! Great Opportunity!

New office opening in Cincinati!

Booking Operations Support Specialist

What you will do:

  • Collaborate with the internal Concierge team to research and book rescheduled experiences for the reward Recipients and ensure all details are accurate and within budget
  • Research updated flight, hotel and experience options per reschedule request
  • Manage coordination with Experience Providers, including, but not limited to processing reservations, payment facilitation, confirming details prior to the experience
  • Collate all reservation details and documents into a final confirmation with all important information to prepare the Experiance Recipient for the rescheduled experience 
  • Keep an organized record of all reservations, financial transactions, and internal documentation of experience detail
  • Make continuous improvements to the internal and external reschedule process and Recipient-facing resources
  •  

    What you will need:

  • Relationship Management
  • Conflict Resolution and Problem Solving 
  • Organization and Time Management
  • Coordination / Communication
  • Travel Industry Knowledge
  • Who you are:

  • You are a strong communicator and love being on the phone. Your written and verbal communication is precise and personable.
  • You are task-oriented and enjoy crossing things off of your to-do list. You are extremely organized, thrive in detail-oriented work, and are able to prioritize a high volume of tasks efficiently.
  • You are an empathetic team player and can effectively deliver and receive feedback.
  • You are an excellent listener,  and you are able to translate ideas into reality.
  • You have experience and a passion for providing Customer Service that helps others feel comfortable and satisfied.
  • You are adaptable, creative, and orientated toward problem-solving with the ability to handle stressful situations
  • You’ve had previous travel agency experience and/or travel planning experience. In addition, you have experience using travel booking systems and computer reservation systems. 
  • You are technologically savvy,  fluent in Google Apps (Google Docs, Sheets), web applications (CRM, Slack, Zendesk) and a speedy typist. Previous experience using Trello is preferred. 
  • Fluency in English is required, and any additional language skills are a plus!
  • If you meet the above qualifications and would like to apply for this position, you may email your up-to-date, professional CV/resume to Tim Dameron @ timothy.dameron2@adeccona.com.

    Perfect placements. Speedy staffing. Tenacious testing. Who’s Adecco, we hear you ask? Only the top provider of first-class HR solutions. Our consultants work with some of the best, and most exciting, companies all over the world. We equip our clients with priceless industry insight and put everything we’ve got into training and mentoring our candidates.

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    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

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    Reference number US_EN_99_022363_2027349