Great Company! Great Opportunity!
New office opening in Cincinati!
Booking Operations Support Specialist
What you will do:
Collaborate with the internal Concierge team to research and book rescheduled experiences for the reward Recipients and ensure all details are accurate and within budget
Research updated flight, hotel and experience options per reschedule request
Manage coordination with Experience Providers, including, but not limited to processing reservations, payment facilitation, confirming details prior to the experience
Collate all reservation details and documents into a final confirmation with all important information to prepare the Experiance Recipient for the rescheduled experience
Keep an organized record of all reservations, financial transactions, and internal documentation of experience detail
Make continuous improvements to the internal and external reschedule process and Recipient-facing resources
What you will need:
Relationship Management
Conflict Resolution and Problem Solving
Organization and Time Management
Coordination / Communication
Travel Industry Knowledge
Who you are:
You are a strong communicator and love being on the phone. Your written and verbal communication is precise and personable.
You are task-oriented and enjoy crossing things off of your to-do list. You are extremely organized, thrive in detail-oriented work, and are able to prioritize a high volume of tasks efficiently.
You are an empathetic team player and can effectively deliver and receive feedback.
You are an excellent listener, and you are able to translate ideas into reality.
You have experience and a passion for providing Customer Service that helps others feel comfortable and satisfied.
You are adaptable, creative, and orientated toward problem-solving with the ability to handle stressful situations
You’ve had previous travel agency experience and/or travel planning experience. In addition, you have experience using travel booking systems and computer reservation systems.
You are technologically savvy, fluent in Google Apps (Google Docs, Sheets), web applications (CRM, Slack, Zendesk) and a speedy typist. Previous experience using Trello is preferred.
Fluency in English is required, and any additional language skills are a plus!
If you meet the above qualifications and would like to apply for this position, you may email your up-to-date, professional CV/resume to Tim Dameron @ timothy.dameron2@adeccona.com.
Perfect placements. Speedy staffing. Tenacious testing. Who’s Adecco, we hear you ask? Only the top provider of first-class HR solutions. Our consultants work with some of the best, and most exciting, companies all over the world. We equip our clients with priceless industry insight and put everything we’ve got into training and mentoring our candidates.
We’re here to match talented people with the job opportunities and employers they’re looking for. On any given day we connect over 700,000 people with fulfilling opportunities that make the most of their skills now and enable them to develop new expertise for the future.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records