Booking Operations Support Specialist

  • Location
    Cincinati, Ohio
  • Job type
  • Salary
    $ 16.25 - $ 17.25 / Hour
  • Category
    Business Operations and Management - Administration

Great Company! Great Opportunity!

New office opening in Cincinati!

Booking Operations Support Specialist

What you will do:

  • Collaborate with the internal Concierge team to research and book rescheduled experiences for the reward Recipients and ensure all details are accurate and within budget
  • Research updated flight, hotel and experience options per reschedule request
  • Manage coordination with Experience Providers, including, but not limited to processing reservations, payment facilitation, confirming details prior to the experience
  • Collate all reservation details and documents into a final confirmation with all important information to prepare the Experiance Recipient for the rescheduled experience 
  • Keep an organized record of all reservations, financial transactions, and internal documentation of experience detail
  • Make continuous improvements to the internal and external reschedule process and Recipient-facing resources

    What you will need:

  • Relationship Management
  • Conflict Resolution and Problem Solving 
  • Organization and Time Management
  • Coordination / Communication
  • Travel Industry Knowledge
  • Who you are:

  • You are a strong communicator and love being on the phone. Your written and verbal communication is precise and personable.
  • You are task-oriented and enjoy crossing things off of your to-do list. You are extremely organized, thrive in detail-oriented work, and are able to prioritize a high volume of tasks efficiently.
  • You are an empathetic team player and can effectively deliver and receive feedback.
  • You are an excellent listener,  and you are able to translate ideas into reality.
  • You have experience and a passion for providing Customer Service that helps others feel comfortable and satisfied.
  • You are adaptable, creative, and orientated toward problem-solving with the ability to handle stressful situations
  • You’ve had previous travel agency experience and/or travel planning experience. In addition, you have experience using travel booking systems and computer reservation systems. 
  • You are technologically savvy,  fluent in Google Apps (Google Docs, Sheets), web applications (CRM, Slack, Zendesk) and a speedy typist. Previous experience using Trello is preferred. 
  • Fluency in English is required, and any additional language skills are a plus!
  • If you meet the above qualifications and would like to apply for this position, you may email your up-to-date, professional CV/resume to Tim Dameron @

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    The Company will consider qualified applicants with arrest and conviction records

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    Reference number US_EN_99_022363_2027349