Client Services Specialist II Agent Services Call Center

New
  • Location
    Franklin, Tennessee
  • Salary
    $16.75/Hour
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a National Pharmaceutical Client in hiring for Client Services Specialist II in Franklin TN

Pay Rate: $16.79/hour

In this role, you'll manage inbound and outbound calls, process prior authorizations and appeals, and ensure accurate documentation in a fast-paced environment. You'll work closely with patients and partners, providing essential support with their prescription benefits, including Medicare and LIS assistance.

Key Responsibilities:

  • Handle prescription drug reimbursement, prior authorizations, and appeals.

  • Manage high-volume inbound and outbound calls.

  • Accurately document all case details.

  • Communicate professionally with patients and partners.

  • Understand Medicare benefits and LIS assistance.

Required Qualifications:

  • Solid knowledge of prescription drug reimbursement and insurance plan types.

  • Strong communication and organizational skills.

  • Ability to work in a fast-paced environment and document accurately.

Preferred Qualifications:

  • 3+ years of experience in patient-facing roles.

  • Knowledge of Business Blocks and CPR+.

Schedule & Training:

  • Monday - Friday, 8:00 AM - 5:00 PM CST.

  • 6 weeks of in-office training is required. After training, a hybrid schedule is available.

If you're ready to make a difference and meet these qualifications, apply today!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.  Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

 



Pay Details: $16.75 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

  • Apply with Adecco

Reference number US_EN_99_106405_2431742