Client Success & Sales Account Manager

Adecco is supporting a local organization in seeking a proactive and customer-focused Client Success & Sales Account Manager to join their team based in Nanuet, NY. This role is essential in protecting the company’s recurring customer revenue base, ensuring high levels of client satisfaction, and meeting or exceeding attrition reduction goals. The ideal candidate will thrive in a field-based environment, providing hands-on customer support, resolving issues promptly, and identifying upsell opportunities to maximize account value and service impact.

 

Job Title: Client Success & Sales Account Manager

Location: Office Base in Nanuet, NY – Supporting Orange, Dutchess, Rockland, Ulster, Putnam, and parts of Westchester Counties, NY

Job Type: Full-Time (40 hours/week, with occasional Saturday availability)

Compensation: Base Salary $57,000–$63,000 annually + Commission/Bonus Structure

 

Key Responsibilities:

• Customer Service & Retention

  • Provide exceptional service to existing accounts to maintain satisfaction and reduce cancellations.

  • Conduct on-site customer visits to listen, resolve issues, and build long-term relationships.

  • Address customer complaints effectively and coordinate problem resolution with internal teams and external suppliers/vendors.

• Sales Support & Upselling

  • Identify and act on upsell and cross-sell opportunities for services such as hard floor care, carpet extractions, glass/window cleaning, and other janitorial solutions.

  • Educate customers on new cleaning chemicals, products, and service options.

• Account Management

  • Coordinate initial walk-throughs for new accounts and assist in setup, scheduling, and follow-up.

  • Maintain accurate account records and activity logs.

 

Qualifications:

• Proven experience in account management, customer service, or sales—preferably in commercial cleaning, janitorial services, or related industries.

• Excellent interpersonal and communication skills.

• Ability to manage multiple client relationships and resolve problems efficiently.

• Comfortable with field-based work, including regular travel to client sites.

• Knowledge of cleaning chemicals, janitorial equipment, and service processes is a strong plus.

• Self-starter with a proactive, solutions-oriented mindset.

 

What’s in this for you?

• Base salary: $57,000–$63,000 annually + Commission and bonus opportunities based on performance

• Mileage reimbursement and travel expenses covered

• Benefits package including PTO, Medical & Dental Insurance, HSA, 401(k)

• Ongoing training and development

Pay Details: $57,000.00 to $63,000.00 per year

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance