Position Title: Collections Specialist
Location: On-site | Tempe, AZ 85281
Schedule: Must be available Monday – Sunday, 8:00 AM – 8:00 PM.
Compensation: $19.00/hour (increases to $22.00/hour upon permanent hire)
Overtime: Available, as needed
Position Overview:
We are seeking a detail-oriented and professional Collections Specialist to join our on-site team in Tempe, Arizona. This role is responsible for the timely and effective collection of delinquent accounts while adhering to standardized collection procedures and ensuring a high level of customer service. The ideal candidate will be highly motivated, possess strong communication skills, and demonstrate sound judgment in resolving past-due accounts.
Key Responsibilities:
Achieve performance expectations for assigned accounts, including daily call minimums, contact ratios, and payment arrangements.
Make outbound and receive inbound calls based on prioritized account queues.
Professionally and accurately negotiate payment arrangements based on the client’s ability and willingness to pay.
Identify and assess the root cause of delinquency and determine the most appropriate resolution.
Maintain accurate documentation of all collection activity in accordance with company procedures.
Communicate updates on delinquent accounts to branch lenders or other departments, when applicable.
Initiate credit bureau reports and skip tracing efforts in line with company protocols.
Review and manage account files, including initiating deferral processes as per policy guidelines.
Maintain regular communication with the collections supervisor regarding problem accounts.
Ensure all assigned accounts are worked thoroughly and in compliance with standardized procedures.
Send appropriate written correspondence to debtors.
Process electronic payments and account maintenance transactions according to company policies.
Qualifications:
High school diploma or equivalent required.
Previous experience in collections, customer service, or sales strongly preferred.
Strong verbal and written communication skills.
Demonstrated ability to make sound decisions and solve problems effectively.
Excellent time management and organizational skills.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Access, and PowerPoint.
Ability to work both independently and collaboratively in a team environment.
Flexibility to work varying shifts, including evenings and weekends, as well as overtime when required.
Pay Details: $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance