Position Summary
Adecco is looking for strong call center representatives to handle potential claimant inquires and claims. The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.
Location: Phoenix, AZ
Compensation: $17/hr
Top 3 Required Skills:
• Strong Call Center Experience
• Strong Computer Skills
• Excellent Verbal & Written Communication
Essential Duties and Responsibilities:
• Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
• Perform research using available resources as needed to provide required information to callers.
• Identify and escalate more complex issues to the research team
• Complete necessary administrative work as needed and complete call logs accurately
• Other projects as assigned by supervisor.
Job Qualifications and Requirements:
• Good verbal and written communication skills
• Dependable and able to adhere to schedule
• Effective problem solving skills
• Effective listening skills
• Customer service orientation
• Attention to detail
• Ability to work effectively in a high volume and sometimes stressful work environment.
• Ability to read, write and speak English
• Ability to sit at work station for long periods of time.
Pay Details: $17.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance