At Adecco, we are the workforce experts providing work opportunities to individuals across all industries. Every day, we have more than 100,000 associates on assignment, and our 30,000 internal colleagues are working hard to help our candidates find jobs and advance their careers. Adecco is currently seeking a Customer Service “Phone Support” for one of our clients located in Princeton, NJ. We offer competitive benefits such as: medical, dental, vision, and 401k.
Pay Rate: $19.00
Shift: 8:00am – 4:30pm
Contract
Requirements:
Associates must be flexible to work overtime daily and on weekends (“Mandatory” Based on business needs)
5 Days Paid training (must pass certification to be operational)
Purpose:
Respond to basic routine customer inquiries via e-mail and phone, using scripted responses and templates. Agents will make outbound calls, respond, and document information into a case management system
Responsibilities:
Communicate clearly and concisely, both orally and in writing, with parents, students, and institutions regarding registration and scoring processing.
Handle candidate interaction via telephone or email for a variety of service transactions or inquiries in a polite and professional manner.
Handle transaction or processing work including key entry, documentation of written correspondence, and basic resolutions.
Ability to handle large volumes of workload at any given time
Quickly and creatively solve problems to ensure consistent, quality service to the candidate.
Demonstrate high quality customer service interactions
Provide complete and accurate information
Achieve individual performance metrics/goals including, but not limited to attendance, adherence to schedule, adherence to working shift, quality, e-mail rate per hour, telephone talk time, meeting deadlines, and meeting cycle time for transactional processes
Preferred Capabilities:
Basic knowledge of Microsoft Office and PC literacy (able to navigate multiple screens and systems)
Basic verbal and written communication skills.
Must be able to multi-task and possess attention to detail
Must be able to maintain confidentiality when dealing with sensitive matters
Thorough knowledge of business English and grammar (ability to speak and write clearly)
Education:
A high school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
Work Experience:
Two to Three years of customer service experience is desirable
Candidates must be fluent with phone, e-mail, and paper mail correspondence.
For immediate consideration for the Customer Service “Phone Support” position in Princeton, NJ, click on Apply Now!
Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit: http://www.adeccousa.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records.
Pay Details: $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance