Customer Account Representative
Adecco is now hiring for one of the largest health food and supplement companies, and this is your chance to work with them in the Santa Clarita Valley! This is a temporary assignment.
Responsibilities:
Reviews and manages customer sales orders, and at-risk products for domestic and international clients from order creation to order delivery based on existing SOPs and guidelines.
Works in partnership with other key groups within the Supply Planning and Demand Planning departments to manage customer collaboration relationships in the Vendor Managed Inventory (VMI), Collaborative Planning, and Forecasting Requirements (CPFR) processes.
Complex analysis of order fulfillment to retain a concise focus on maintaining perfect order index metrics and collaborates with appropriate cross-functional areas to ensure that on-time product delivery and first-time unit fill metrics are met.
Validates and analyzes order information for adequate lead times, pricing, and terms.
Resolves pricing issues, reviews unprocessed EDI to make corrections and successfully converts data to orders.
Investigate and resolve system-identified order holds, negotiate, and correct inadequate lead times on inbound customer orders with customer and /or internal system setup.
Manages the product allocation process by proactively communicating product shortages and recovery dates internally and externally.
Prepares routine/customized metrics reports for product availability, quality holds, and shipping status.
Reviews and analyzes container/load configuration for domestic and international shipments.
Creates and delivers presentations, data, or information for customer visits and internal small or large diverse audiences.
Reviews eligibility of return requests and prepares customer return authorizations for processing.
Perks:
Weekly pay starting at $23 - $25 per hour.
Free parking on-site
Competitive benefit options, after 1 week – medical, dental, and vision, options available
FREE upskilling opportunities through the Aspire Academy
Our Aspire Academy offers 20+ online courses designed to help Adecco candidates and associates gain skills to take their careers to the next level – at your own pace. The mobile-friendly website is 100% FREE to access and has a dedicated support center to help YOU succeed. See how we can help you learn the fundamental, leadership, and/or industry-specific skills you need to secure a better future: https://www.adeccousa.com/associate-resource-center/
Requirements:
Requires a two-year college or Bachelor’s degree preferred
Requires at least 3-5 years of direct customer account service experience in a consumer-packaged goods company.
Strong communication and written skills
Strong Computer skills in MS Suite, especially advanced Excel skills with Pivot tables, VLOOKUPs, formulas, etc.
Experience with order processing (EDI)
Experience in the manufacturing industry selling to domestic and international retailers preferred.
Experience working with freight forwarders, expeditors, logistics, and transportation preferred.
Working knowledge of VMI and CPFR is preferred.
Working knowledge of JD Edwards Enterprise One software preferred.
Shifts Available:
Shifts are available from Monday – Friday, 8:00 a.m. – 5:00 p.m.
Click on Apply Now to be considered for this Customer Account Representative position in the Santa Clarita Valley area or any related opportunities with Adecco.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records
Pay Details: $25.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.