Join our team as a CSA Fronter during the Annual Enrollment Period (AEP) and be the key link between our clients and the Customer Success Agents. This role involves managing high call volumes, engaging clients in meaningful conversations, and ensuring they are smoothly transferred to the Customer Success team.
Key Responsibilities:
Conduct High-Volume Calls: Manage and execute a large volume of outbound calls daily.
Deliver Professional Interactions: Maintain high standards of professionalism in every client conversation.
Execute Call Scripts: Use call scripts effectively while adapting to client responses.
Communicate Call Purpose: Clearly explain the benefits of discussing plan options for the upcoming year.
Assess Client Interest: Determine client interest and availability efficiently.
Facilitate Warm Transfers: Ensure smooth transitions of interested clients to Customer Success Agents.
Manage Objections: Address client concerns professionally and provide basic information as needed.
Maintain Call Logs: Accurately record call outcomes and relevant details.
Protect Confidentiality: Adhere to privacy regulations and company policies.
Collaborate with Team: Work closely with Customer Success Management for effective call transfers.
Participate in Meetings: Attend team meetings and training sessions regularly.
Meet Performance Metrics: Achieve key performance indicators (KPIs) such as call volume and transfer rates.
Provide Feedback: Contribute to process improvements and outreach strategies.
Qualifications:
Strong communication skills with a professional demeanor
Ability to manage high call volumes efficiently
Empathetic and client-focused approach
Detail-oriented with accurate record-keeping skills
Flexibility to adapt to changing priorities
Previous experience in a customer service role is a pl
Pay Details: $18.00 to $18.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.