Customer Service Analyst
Adecco is recruiting for a Customer Service Analyst to join an hybrid team in Philadelphia, PA. This position is an 12 -months assignment, from Monday to Friday.
What’s in this for you?
Onsite work in College Park, GA
Pay rate: $18 per hour
Work hours: Sunday-Wednesday, 8:00 PM to 6:30 AM
Professional work environment
Qualifications:
2-3 Years experience working in Utility Customer Service – reconciliations/resolutions background and/or data biling
2-3 Years experience Writing Reports and Regulatory Compliance and Customer Service (Outbound) Experience
2-3 Years experience with Microsoft Office
2-3 Years Exp handling inquiries from the general public in responding to irate customers, and resolving difficult, challenging and/or sensitive issues with diplomacy, empathy, good judgment, patience, and professionalism.
Must have Bachelors Degree and 2-3 Years of Experience
Will accept no college degree if they have 3-5 Years of Experience
Responsibilities:
Will be handling inquiries from the general public in responding to irate customers, and resolving difficult, challenging and/or sensitive issues with diplomacy, empathy, good judgment, patience, and professionalism.
Will be managing multiple accounts under pressure in a time sensitive fast paced environment. Individually must be organized and detail oriented.
Will need to effectively understand customer issues, offer solutions to problems, and communicate with the general public, supervision, and employees via the telephone.
Possesses the requisite mathematical and analytical skills required to compute and interpret customer data billing inquiries (e.g., addition, subtraction, multiplication, division, percentages, averages and rates).
Additional Information:
If you meet the qualifications and are ready to contribute to an efficient mailroom team, apply now for the Customer Service Analyst.
Pay Details: $29.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance