Customer Service Representative (CSR)
Location: Beaverton, OR (Hybrid)
Pay: $22/hour
Schedule: Hybrid work model with availability required between 5:00 AM – 5:00 PM
Overview:
We’re seeking dedicated and motivated Customer Service Representatives (CSRs) to join our team in a hybrid role based in Beaverton, OR. As a CSR, you'll be the first point of contact for our customers, providing outstanding support via phone, email, and live chat. Your ability to communicate clearly and professionally, both over the phone and in writing, will be essential to creating positive experiences and driving customer satisfaction. You’ll also work closely with sales and service teams to ensure smooth service delivery and customer retention.
Key Responsibilities:
Serve as the primary point of contact for customers via phone, email, and live chat
Respond to inquiries regarding service options, including calibration and repair
Actively listen to customer needs and provide tailored solutions
Collaborate with sales and service center operations to meet customer expectations and drive revenue
Prepare service quotes and RMAs, and recommend additional services when appropriate
Ensure customer equipment is effectively managed through the service process
Advocate for customer needs while adhering to company policies and procedures
Research and troubleshoot to resolve issues promptly and professionally
Build and maintain strong relationships with internal and external stakeholders
Qualifications:
Strong verbal and written communication skills, especially via phone and email
Excellent interpersonal skills with a professional and customer-focused demeanor
Self-motivated and organized, with strong time-management skills
Ability to follow processes and learn quickly in a fast-paced environment
Effective problem-solving and troubleshooting abilities
Preferred Skills:
Previous experience in customer service, sales support, or similar roles
Familiarity with calibration or repair services is a plus
Proficiency with CRM tools and business software
What We Offer:
$22/hour starting pay
Hybrid work model for work-life balance
Opportunities for growth and advancement
Supportive team culture and training
Pay Details: $22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance