Adecco is seeking a Customer Service Rep. This role demands a high level of energy, proactive initiative, and a deep understanding of the customer's journey. To thrive, you must adopt a customer-first approach, excel in dynamic and ambiguous environments, and tackle all challenges with a creative and flexible mindset. We are seeking an individual who is passionate about people and dedicated to consistently over-delivering in delighting and interacting with customers.
Responsibilities
Engage directly with customers to identify their unique needs and create individualized experiences, particularly during product deliveries.
Serve as a product expert, supporting both new and existing customers with in-depth knowledge.
Execute local registration documents accurately with customers during product delivery.
Be resourceful and proactive in seeking customer-centric solutions to problems by exploring options and asking insightful questions.
Collaborate closely with internal cross-functional partners to ensure vehicle standards and operational processes meet our high expectations for excellence.
Complete additional work and tasks as requested by the leadership team to support overall operations.
Qualifications
1+ years of experience in customer service, with a strong preference for experience in Electric Vehicle (EV) customer service.
Ability to work a flexible schedule to support customers, including nights, weekends, and/or holidays.
Proficient with computers and software, including Microsoft Programs (Word, Excel, PowerPoint), with the ability to effectively navigate internal business platforms.
Must possess a valid driver’s license in the state/province of residence where driving/operating a vehicle will occur (or state of daily commute).
Ability to obtain and maintain local sales licenses, if applicable in your state/province.
Physical Requirements
Willingness to work in various conditions, including a full-service retail center environment and unpredictable weather conditions.
Physical exertion may be required to perform occupational tasks, including but not limited to: sitting for up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.
Frequent use of hands for grasping and correctly using tools, entering data, writing communications, or calling customers or internal partners.
Strong understanding of written and spoken English.
Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics
Why Work with Adecco?
Payday every Friday.
Upskilling opportunities through the Adecco Aspire Academy.
Potential for permanent hire with the client.
Dedicated onboarding specialist.
This position is managed by one of Adecco’s National Recruitment Teams, not your local branch. To be considered, please follow the application instructions provided.
Interested? APPLY NOW for immediate consideration!
Pay Details: $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance