Adecco is currently assisting a local client in their search to fill a Remote Customer Service Rep position for candidates that MUST LIVE IN EST/CST time zone.
100% Remote
$16.00/hr
Length: 1 year
Shift: Training 1 weeks: Monday – Friday 8am – 4:30pm EST (Attendance required 100% through training)
After Training: Mon – Fri between 7am – 7pm EST
Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders, lenders and agents for products and programs. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.
Job Responsibilities:
Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving Right Track inquiries, utilizing available tools to identify and transfer cross sell opportunities to Licensed Sales Center and assisting client.
Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.
Support agent/customer relationships; maintain each agency's brand.
Maintain accurate data in appropriate systems to reflect account activity.
Tracks and captures information and data per department guidelines.
Adhere to standard operating procedures and consistently utilizes resources provided.
Stay updated and properly executes upon newsflashes, new workflows, and processes.
Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, leads, ILTR, NPS and reliability.
Billing experience preferred. (Account history, multiple policy payment application, basic math skills, critical thinking)
Work From Home Requirements:
Quite space to conduct business, free of distractions
Broadband/Cable/Fiber internet connection with the ability to hard wire connect through an ethernet cord. Speeds of 25 mbps or faster for downloads and 5 mbps or faster for uploads are required.
Client provides all equipment needed, the only things not provided are a desk and a chair
Workstation in home should have the space needed for two 24-inch monitors and a desktop computer
IMPORTANT: This Remote Customer Service Rep job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must Apply Now.
Pay Details: $16.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance