Position Responsibilities
Client & Visitor Experience Management:
Oversee the client and guest experience from arrival to departure, including coordination with reception staff.
Ensure conference room readiness and manage visitor needs.
Partner with attorneys and assistants to coordinate high-level meetings, depositions, client presentations, and firm-hosted events.
Ensure all client-facing areas (conference rooms, waiting areas) are clean, stocked, and presentable daily.
Meeting & Event Coordination:
Manage scheduling and logistics for internal and external meetings (e.g., catering orders, AV/tech setup, special requests).
Coordinate with Facilities and IT staff for seamless room setup, equipment needs, and attendee support.
Oversee and execute firm-hosted functions, celebrations, and executive events with attention to detail and quality.
Hospitality & Catering Oversight:
Manage catering vendors and service providers, including menu planning, invoicing, and feedback.
Track usage trends and maintain quality and consistency of catering and hospitality services.
Maintain hospitality supplies (refreshments, catering equipment, event-related materials).
Executive Services Support:
Support attorneys and administrative leadership with concierge-level services (e.g., travel coordination, restaurant reservations, guest-related arrangements).
Ensure all services reflect the firm’s brand and client service philosophy.
Maintain records of firm-wide CLE requirements and track requirements for attorneys.
Team Leadership & Coordination:
Supervise reception and conference services staff for consistency, professionalism, and responsiveness.
Develop and maintain internal procedures for conference room use, visitor protocols, and hospitality service standards.
Facilitate Recruitment Committee efforts and the Summer Associate Program.
Operational Administration:
Monitor and manage departmental budgets for hospitality and client services.
Collect feedback from attorneys and clients to improve service delivery and enhance firm reputation.
Support special projects and contribute to firm culture initiatives as requested.
Knowledge and Skills
Proficient in Microsoft Office Suite, calendar and scheduling platforms, and AV equipment.
Knowledge of best practices in hospitality, event planning, and guest services.
Familiarity with legal or professional services environments strongly preferred.
Strong project coordination and time management skills.
Excellent interpersonal and communication skills (verbal and written).
Ability to manage sensitive and confidential information with discretion.
Professional Experience & Accomplishments
Minimum of five years’ experience in hospitality, executive services, office coordination, or a related field.
Experience managing teams, vendors, and client service functions in a fast-paced environment.
Personal Characteristics
Demonstrates a polished, professional, and service-oriented demeanor.
Proactive and anticipates the needs of attorneys, guests, and events.
Calm under pressure and solutions-focused when navigating competing priorities.
Reliable, responsive, and able to exercise excellent judgment.
Collaborative and team-oriented, with the ability to lead by example.
Able to adapt to a wide variety of personalities and work styles with professionalism.
Education
High school diploma or equivalent required.
Two- or four-year degree in hospitality management, business administration, or related field preferred.
Physical Demands
Ability to see 20/40 vision (corrective lenses acceptable) to read documents and view computer monitors.
Frequent sitting, standing, walking, and occasional lifting or setup of meeting materials.
Some bending, reaching, and manual handling of event or office supplies.
Frequent wrist and finger movement.
Occasional lifting of items up to 40 lbs (may use a hand truck or cart).
Working Conditions
Full-time, Monday to Friday, typically 8 a.m. – 5 p.m.
Flexibility required for early mornings, evenings, or weekend events and meetings.
On-site presence required.
Pay Details: $60,000.00 to $90,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance