Inside Sales Executive/Customer Support
Location: Hybrid – Work from Home & Worcester, MA Office
Overview:
We are seeking a detail-oriented and customer-focused Inside Sales Executive to support our customers. This role is responsible for managing day-to-day customer service activities, including order processing, quoting, inventory coordination, and ensuring a high level of service and on-time delivery.
Key Responsibilities:
Process customer and vendor transactions efficiently, including orders, quotes, and returns
Investigate and resolve customer invoicing issues
Import and manage customer demand forecasts in the Epicor P21 system; support automated purchasing and inventory monitoring
Communicate product demand changes to the Purchasing team
Reconcile customer performance metrics with internal reports
Support and manage customer-dedicated inventory programs
Maintain accurate customer profiles, including shipping instructions, item setups, and contact records
Participate in key account meetings and vendor-related training as needed
Serve as a first point of contact for overflow inbound calls, routing appropriately
Perform various customer service and administrative support tasks
Present a professional and helpful image to customers, vendors, and internal teams
Stay current on product knowledge and customer trends by attending internal meetings and reading industry materials
Collaborate with internal teams to meet service goals and manage time effectively
Required Qualifications:
Associate’s degree required
Minimum 3 years of experience in a customer service or inside sales role
Strong verbal and written communication skills
Exceptional customer service and problem-solving abilities
Detail-oriented and comfortable in a fast-paced environment
Proficient in basic math (rate, ratio, etc.) and data entry
Able to manage multiple priorities and adapt to shifting demands
Team-oriented and comfortable working across departments
Professional, organized, and dependable
Preferred Qualifications:
Experience with Epicor P21 or similar ERP systems
Familiarity with logistics, shipping, and warehouse operations
Background in wholesale distribution or product-based industries
For immediate consideration please send a copy of your updated resume to our recruiter Kristi at Kristi.keally@adeccona.com. Please note that only qualifed candidates will be contacted.
Pay Details: $39,500.00 to $49,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance