Opportunity is restricted to individuals residing in the State of New Mexico.
Job Responsibilities:
Answer incoming phone calls, chats, and/or emails
Conduct outreach phone calls and/or emails
Provide outstanding customer service
Recognize and follow call flows with scripts
Research and review customer inquiries
Research information using multiple systems
Relay research findings and outcomes to customers
Identify and escalate appropriate issues
Clearly document call information and encounters in call logs
Recognize and alert management of risk and trends
Quickly transition from one task to another
Maintain a professional demeanor
Other duties as assigned
Qualifications and Requirements (Required Credentials):
2years of Customer Service experience
1year of call center environment experience
High School Diploma or GED
Proficiency with computers: Experience using the internet, email via Outlook, etc.
Data entry experience
Listening, verbal, and written communication experience
Microsoft Office (Excel, Word, Outlook, and Teams) experience
Internet access sufficient to handle calls
Quiet and private remote work location
Shift schedule: daily hours and shifts vary
Pay Details: $19.90 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance