Operations Key Account Specialist

 Work Location Radius:  Doral Area, Client at 13150 NW 25 ST, Miami, FL  33182
About Client:     Ocasa is a distribution center that works with Customs packages, they are teamed with a worker that is already STA screened.
 

Team Requesting:	Talent Consultant: Sandra Ruiz Field Point of Contact Name(s) Milena Leon Field/Site Phone Number: 305-598-8848 Workforce Planning Manager: Lanie McGhee Assignment Owning Office: 025179
Position Selling Points: (ex: Temp to hire, stay bonus, increase in pay after XX amount of time, Holiday Pay, Referral bonusesEtc.)	The Operations Key Account Specialist (OKAM) plays a fundamental role in handling and development key client accounts within the operations department of the organization. Ensure the success and satisfaction of OCASA Life Science key customers acting as their primary point of contact within the organization. Also, will be responsible for fostering strong relationships with strategic clients, ensuring their operational needs are met, and driving value-added solutions to enhance client satisfaction and loyalty. Job Purpose: Communicate with clients by phone, email, online meetings, and face-to-face to ensure their needs are understood and addressed. Build strong client relationships from an operational perspective to maintain ongoing services. Collaborate with various internal departments to ensure they fulfill all customer requests and / or resolve any client's issues. Develop and implement strategic account plans aligned with clients' goals and objectives. Address and resolve client concerns, inquiries, and escalations in a timely and effective manner. Assist with study validation activities. Generate project database and maintain accurate project documentation files. Keep record of any issues that may affect the smooth running of the Studies. Coordinate and participate in meetings improvement projects as defined by the relevant process improvement management team (e.g. planning and handover meetings) Communicate with study Sponsor(s) and Clients as needed. Assist in the development of database design requirements for protocols and protocol amendments. Contribute to project planning, such as creating accurate project timelines, complying with regulatory steps, and identifying potential project related issues. Manage the set-up process for a low complexity study, where applicable. Mentor and assist in training. Facilitate seamless study set-up including Protocol, leading meetings, develop and implement project plans, milestone, risk, issue and action logs. Partner with Study Setup team to ensure quality database set-up, oversee preparation of protocol specific documentation. Will prepare and present protocol-specific materials at Kick Off and Investigator meetings. Monitor and oversee the operational performance of key client accounts, ensuring service delivery meets or exceeds agreed-upon standards. Will monitor the Project Management Plan, timelines and deliverables, manage study documentation throughout the Project lifecycle, oversee study monitoring and reporting, conduct meetings to meet needs of the Study and Customer requirements. Will serve as an escalation point for study level issues and will coordinate and triage study-specific issues. Analyze key performance indicators (KPIs) and operational metrics to track account performance and identify trends. Prepare regular reports and presentations for clients and internal areas to communicate account status, achievements, and areas for improvement. Represent the company at Investigatory meetings and other internal / external face to face meetings. Will participate in audits and inspections as required.
Job Description: (Please add to the description - this is for our internal team to source and assess candidates)	Qualifications & Skills Required: Satisfactory problem-solving skills to help resolve customer complaints or needs. Excellent verbal and written communication skills including good command of English and Spanish language. Strong customer service and interpersonal skills for dealing with different types of clients. Exceptional analytical skills for interpreting client data. Computer proficiency in word processing and spreadsheet applications. Time management and multitasking skills to handle multiple tasks and clients at once. Ability to establish and maintain effective working relationships with coworkers, managers and clients. Strong organizational skills, proven track record of quality, accuracy and attention to detail. Demonstrated ability to work in a fast-paced environment while maintaining organizational skills and a demonstrated ability to meet deadlines. Effective leadership skills.
Special Requirements or Call outs: (ex: standing for long hours, lifting requirements, etc.)	Requirements: Satisfactory problem-solving skills to help resolve customer complaints or needs. Excellent verbal and written communication skills including good command of English and Spanish language. Strong customer service and interpersonal skills for dealing with different types of clients. Exceptional analytical skills for interpreting client data. Computer proficiency in word processing and spreadsheet applications. Time management and multitasking skills to handle multiple tasks and clients at once. Ability to establish and maintain effective working relationships with coworkers, managers and clients. Strong organizational skills, proven track record of quality, accuracy and attention to detail. Demonstrated ability to work in a fast-paced environment while maintaining organizational skills and a demonstrated ability to meet deadlines. Effective leadership skills.
Transportation/Parking Information (Is the client’s site accessible by public transportation? Does client validate parking? Does client provide reimbursement for parking? Etc.)	Parking available
Recruitment Focus Areas: (Cities/zip codes that should or should not be considered, tolls to be considered, issues with state lines/borders to be considered, etc)	Must be able to pass backgrounds as they work with Customs packages.  Should be in Doral area
Conversational / Qualifying Questions: (Any interview questions you feel are helpful for your client. List things you would typically ask when interviewing candidates.)
Assignment Type: (CPE, LT Temp, ST Temp, Temp to Hire, Etc.)	Temp to Hire
Hours: (ex: 12-hour shifts – 4:00AM-4:00PM)	M-F 8:30am-5:30pm, 1 hour lunch
Is OT required:	available
PPE/Dress code: (list any PPE the candidate will need to provide. Ex: steel toed shoes)
Talent Factory Delivery & Overfill: (ex: Direct Send (offer accepted), Field Review (Internal Submission), Field Review w/onboarding (Internal Submission + OB) + any overfill needs (ex: direct send - overfill by 10)	Client will interview first
Interviews: (please provide Days, Hours, Physical Address & Phone Number)	No
Next Steps: (what can we tell the associate to expect next in the process - orientations/tours/info sessions)
Education/Certification Requirements:	High School/GED equivalent or higher level of education.
Experience requirements: (ex: entry level, 5 years, etc.)	1 yr exp
Assessments Needed: (list any AdeccoExpert testing or customer specific testing needed)	none
Background Exception (Y/N) (Is file attached to order file tap?)	No, must be complete prior to start
Do Not Return List?  (Yes/No)	no

Pay Details: $24.00 to $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance