Adecco is partnering with a local client in Bartlett, TN to fill a contract-to-hire Senior Customer Support Technician role. This is a fully onsite position with occasional remote flexibility, offering $27–$30 per hour. Qualified candidates are encouraged to apply below!
Job Responsibilities:
Identify, troubleshoot, and resolve hardware, software, and (some) network-related problems encountered by end-users on the network
Work with the installation, configuration, and features of hardware and standard applications (Office 365, Teams, Adobe Creative and Document Cloud, etc.)
Familiar with Entra and Intune
Maintain personal ability in the appropriate use of all relevant information technologies and other systems
Install and maintain Windows and Mac OS environments on users’ computers
Document and maintain computer inventory using our asset management software
Troubleshoot videoconferencing equipment
Manage corporate smartphones – activate SIM cards, replace phones, and manage our mobile deployment via our network services provider portal
Any other work, duties, projects, or ad hoc requests as assigned
Qualifications:
Post-secondary education
Active directory 3-5 years of hands-on experience supporting end users
Office 365 2-3 years of hands-on experience supporting end users; SCCM experience
Intune 2-3 years of hands-on experience
Windows and Mac OS troubleshooting, 3-5 years of hands-on experience
Microsoft Teams 1 year of hands-on experience supporting end users and administration
Telephony System 2+ years’ experience in managing users, extensions, and office phones (Bell Total Connect an asset)
Video-conferencing equipment experience (Crestron Mercury an asset)
Scripting experience
Pay Details: $27.00 to $30.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance