Job Summary The Service Writer acts as the main point of contact for customers regarding equipment repair and maintains organization within the service department. They handle work orders, customer updates, and assist with various administrative tasks to ensure smooth operations. Even Simpler: This job is like being the person who helps people get their machines fixed. You talk to the customers and make sure everything in the shop is running well.
Skill Requirements:
· Organizational skills to maintain service department operations.
· Familiarity with One Right Way Processes or similar quality control procedures.
· Ability to create and manage Work orders efficiently.
· Experience with Purchase orders, including contacting vendors for equipment procurement.
· Proficiency in a service management system such as JD Equip system.
Preferred:
· Knowledge of preparing Service Technician efficiency reports.
· Experience processing Warranty claims and handling Product improvement claims.
Pay Details: $20.00 to $23.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.