Work for a top company in the U.S. Great opportunity to build a career within a great organization and network with like-minded professionals.
Adecco is currently assisting one of its clients in their search for a Warranty Technician !
Pay rate: $26.06
Shift availability: Monday – Friday 8am – 5pm
Location: Hybrid-3 days in office and 2 days at home
Office locations are in Lowell, MI 49331, Stuart, FL 34997 Tulsa, OK 74134, Menomonee Falls, WI 53051
We are seeking a Warranty Technician that will join our remote team (with core EST hours of operation). This is an exciting opportunity where you will enter a position that requires close coordination with Customer Service, Quality, and Technical Support.
The best candidate for this role should have the ability to review and comprehend contracts, process and record warranty claims data with integrity, and accept additional work load as delegated. The ideal candidate will demonstrate the ability to work independently, accept delegated workload and drive completion of tasks within a timely manner per processes as well as the ability to uphold the highest standard of professionalism.
For instant consideration for this role, click on Apply Now and don’t forget to upload your resume!
Key Responsibilities:
• Work independently
• Review and understand existing warranty contracts and terms
• Provide warranty support to all channel partners, consumers, and internal customers
• Vet and process Warranty claims against warranty contracts in a timely manner
• Record detailed records of all RMA’s processed into the SalesForce CRM
• Execute rational judgment on when to escalate questions and concerns to senior team members
• Collaborate with Customer Service, Engineering, Field service, Product Management, Quality, or Tech Support as needed
• Correspond with Returns receiving team on associated Warranty claims
Education and Experience Requirements:
• Minimum of two years of experience in a contact center or similar relevant experience
• Strong interpersonal skills, ability to communicate at all levels of the organization
• Quality and/or Lean Six Sigma exposure/experience preferred/ continuous improvement mindset required
• Process and goal orientated
• Demonstrated history of independent work
• Marine or RV industry experience highly weighted
• Experience with ERP database tools (preferably Oracle) desired
• Experience with CRM database tools (preferably Salesforce) desired Skill
• High School diploma or GED is required.
• Strong interpersonal and communication skills
• Self-motivated, ability to work independently as well as collaborate with a large team
• Highly proficient with Microsoft Office (Excel, Word, PowerPoint)
• Ability to work remotely and in an office environment
• Ability to learn and apply learnings of technical trainings
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in the role, APPLY NOW for instant consideration!
Pay Details: $26.06 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance