Large scale implementation and associate transition during client peak season

The Challenge

After selecting Adecco’s master vendor program (MVP) for their contingent staffing, our client needed Adecco to complete program implementation and associate transition for two separate client facilities during their peak season. Each facility was under different leadership and change management was essential, as more than half of the workforce would also be receiving a massive schedule change.

Because the client had multiple competing priorities, it was essential that Adecco create an implementation project plan that best utilized client participants’ time.

Skill categories in scope included:

• Inventory
• Pickers and packers
• Processors
• Shipping and receiving
• Maintenance technicians
• Forklift drivers

The Strategy and Solution

The Adecco implementation process follows Project Management Institute (PMI) methodology that begins with the assignment of a tenured project manager who works with our client to confirm the final scope and come to an agreed upon implementation approach. Adecco then designs and customizes an initial project plan, executes our project governance and develops our change management recommendations.

• The assignment transition process took place over five weeks, including a 30-day notification period, and four weeks built in for worker information sessions and Adecco onboarding
• Workforce schedules were created to onboard 10-13 associates every 20 minutes during a set two-week period
• Adecco provided more than 20 representatives, equipped with laptops, onsite at client’s locations to quickly process application paperwork with each transitioning worker
• Adecco representatives hosted group orientation sessions to provide Adecco handbooks, Adecco orientation and frequently asked questions and answers
• Completed talent mapping to transition more than 400 associates to a new schedule

Results/ROI

• From discovery to close-out, the total implementation took 12 weeks to complete, with minimal business disruption during the client’s peak season
• Successfully transitioned approximately 97% (1,261) of incumbent associates to Adecco
• Added two niche suppliers to the program to cover specialized needs
• Completed associate transition within five weeks

For more information on how we can optimize your workforce management program—in one country or across the globe—please contact your Adecco representative today.